Delivered Phone Backup Service in March 2008, it was the first ever phone backup solution in Bangladesh, leaving our top competition one year behind the trail. It offered both SyncML (OMA-DS) & SMS based phone backup & restore (device synchronization). Engineered its user experience & interaction design.
Technical feasibility & requirements analysis
RFP & tendering
Process flow and interaction design
Integration with SMSC, MMSC, WAPGW, prepaid & post-paid billing
Capacity planning & stress testing
UAT (User Acceptance Testing)
Training & facilitating customer care & corporate business agents