Phone backup system

Delivered Phone Backup Service in March 2008, it was the first ever phone backup solution in Bangladesh, leaving our top competition one year behind the trail. It offered both SyncML (OMA-DS) & SMS based phone backup & restore (device synchronization). Engineered its user experience & interaction design.

PROCESS

  • Technical feasibility & requirements analysis
  • RFP & tendering
  • Process flow and interaction design
  • Integration with SMSC, MMSC, WAPGW, prepaid & post-paid billing
  • Capacity planning & stress testing
  • UAT (User Acceptance Testing)
  • Training & facilitating customer care & corporate business agents
  • Change management
  • Complain handling
  • More details coming soon.