University websites and services

Challenge

As the first employee (Graduate Assistant) with a background in HCI and usability at the Instructional Media Center of Missouri Western State University, my job is to introduce and institutionalize usability and user centered design practices across a range of academic computing services primarily offered to the faculty, students or staff of MWSU.

Projects

• User centered design of Missouri Western Online Education Site
• User centered design of the mobile friendly web portal for Missouri Western
• Designing the concept of a dynamic search interface for the softwares installed in different labs
• Conduct usability analysis on different web services
• Conduct quantitative analysis (Google Analytics) to glean insights for MWSU web and mobile site strategy

Team and Role

I collaborate with the development team and different stakeholders to improve the user experience of existing services through a better interaction design or ideate new ones that would address the unmet need of users.

Design proccess and tools

• Log analysis (Google Analytics)
• Low-fidelity prototyping using Axure
• Card sorting/ Information architecture
• Contextual inquiry
• Surveys
• Personas & scenarios
• Paper prototyping
• Usability testing

Artifacts and Screenshots

Figure: MWSU online education site - Infographic design

Figure: MWSU online education site - List view of courses with filtering

Figure: MWSU online education site - course description

Figure: MWSU online education site - homepage with action buttons

Figure: Dynamic search interface for locating installed software in different labs